Policies

Confidentiality Policy:

Neuro Community Care is required to make known to all employees, students, volunteers and all other individuals with access to confidential information the provisions of the Federal Standards for Privacy of Individually Identifiable Health Information and the North Carolina Statutes on Confidentiality.

In accordance with the North Carolina Confidentiality Rules: Individuals with access to or control over confidential information shall take affirmative measures to safeguard such information.

General guidelines:

  • Information about a client will be shared only with individuals listed on current Release of Information.
  • NCC employees should only access client information necessary to provide support and services.
  • Upon employee separation from NCC, any knowledge of client’s information remains confidential.

Any release of confidential information:

  • Is authorized by the individual and/or the legally responsible person
  • Is limited to the specific information identified and is the minimum necessary to fulfill the request
  • Has a time limitation not to exceed one year
  • Must allow for consent to be withdrawn at any time by the consenting individual

Once the authorization for release has been signed, only designated employees may approve the release of confidential information.

Client’s Rights & Responsibilities:

With respect to services provided by NCC, a client shall have the right to:

  1. Be treated with respect, dignity, and compassion;
  2. Be empowered, self-determined, and person-centered with choice in service activities;
  3. Have opportunities to participate in person-centered planning and to engage in establishing meaningful activities;
  4. Know NCC’s Client Rules, Rights & Responsibilities;
  5. Be free from sexual harassment, physical or mental abuse or exploitation;
  6. Privacy and confidentiality;
  7. Voice their opinions, needs, grievances, and other thoughts to NCC;
  8.  Services regardless of one’s race, religion, color, national origin, sex, age, disability, sexual orientation, or marital status;
  9. Communicate in one’s native language for the purpose of acquiring any type of treatment, care or services;
  10. Present grievances without threat of reprisal;
  11. Review one’s own personal records generated by NCC;
  12. Refuse services or request a modification of services; and
  13. Discontinue services temporarily or permanently, subject to contractual or financial obligations.

The Client agrees to:

  1. Be involved in developing and reviewing your goals;
  2. Actively participate in service delivery on a consistent basis;
  3. Talk to your team about your needs, preferences, goals and how you think you are progressing;
  4. Provide a list of individuals and professionals who provide you support;
  5. Contact your Case Manager to communicate any changes in your name, address, telephone numbers, and email address;
  6. Provide updated information on medical, physical and emotional status;
  7. Let us know when you have a suggestion or complaint regarding your services;
  8. Respond to inquiries from your Case Manager in a timely manner;
  9. Cooperate with your Case Manager in the provision of services; and
  10. Participate in any and all surveys and questionnaires from NCC or your service provider.

Grievances:

To maintain a positive working environment employee and client grievances will be addressed in an equitable and timely manner through the proper chain of command. NCC maintains an open-door policy which allows employees to discuss concerns with supervisors and/or the Leadership Team. Any and all grievances are taken seriously and will be reviewed in a timely manner.

NCC has established the following grievance procedure for clients/caregivers/stakeholders:

  1. The client/caregiver/stakeholder should discuss the problem with their Case Manager
  2. If the client/caregiver/stakeholder feels the issues has not been resolved then they may consult with the Case Manager’s immediate supervisor.
  3. If the issue is not resolved after talking with the CM Supervisor and is a personnel issue, Human Resources may be contacted.
  4. If a situation needs final resolution then the supervisor or Human Resources can consult with the NCC President.
  5. Risk Management Committee will review all grievances on a quarterly basis.